Support, in your dashboard.
TrustBuyr doesn’t use email, phone, or third-party chat tools. Every support conversation runs through an in-dashboard ticket system — tied to your order, threaded, and answered within 24 hours.
Open a Support Ticket
Sign in to your dashboard and use the Support Tickets tab. Every ticket is a threaded conversation with our team, attached to your account, and replies arrive within 24 hours (usually much faster).
What you can contact us about
Pre-sale questions
Stock availability, custom quantities, bulk pricing, country filters.
Order issues
Delivery delays, credential problems, login failures on fresh accounts.
Replacement claims
Account banned, locked, or failed within 1 year due to pre-existing issue.
Refund requests
Within 14 days of delivery. See refund policy for eligibility.
Enterprise inquiries
Volume orders of 500+ accounts, staggered delivery, custom verification.
Data requests
Account deletion, data export, or removal from our system.
Response time
Under 24 hours on every ticket. Most orders get a reply within a few hours.
On-platform only
No real name, no phone. Only your email and dashboard messages are stored.
No external tools
We don’t use Intercom, Zendesk, or chat widgets. Everything is on-platform.
No email address?
We don’t operate a public inbox. The dashboard ticket system is the only authenticated support channel — this prevents spam, social engineering, and keeps every message tied to a verified customer account.